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Drive Affected person Leads With QR Codes

We all know that right now’s healthcare shoppers need prompt and accessible providers. 

The QR code permits hospitals and healthcare suppliers to fulfill this want with instant physician-patient interplay and engagement – all by means of smartphones and tablets. 

Positioned strategically, the QR code does wonders for advertising. And right now greater than ever, they’re thought of the inexperienced, hygienic, and handy different to printed or shared supplies. 

Prepared to begin leveraging QR code know-how and keep forward of your competitors?

On this weblog submit, you’ll study:

  • Why QR codes have made a comeback,
  • When to make use of them,
  • And, 8 methods to enhance the affected person expertise and drive leads with QR codes. 

Earlier than we dive in, let’s talk about QR codes associated to affected person privateness and HIPAA compliance. 

In accordance with QServi, a HIPAA-compliant digital identification and credentialing platform, healthcare professionals can simply hyperlink sufferers to their protected well being info utilizing short-term, dynamic QR codes. These codes facilitate the switch of protected well being info securely utilizing a operate generally known as cryptographic hashing. In easy phrases, a hash operate is a novel identifier for any given piece of content material. It is also a course of that converts plain information into distinctive encrypted textual content utilizing a classy encryption algorithm. 

As we proceed to see greater adoption charges of QR codes within the healthcare business, privateness safeguards like these are important because of the regulatory nature of the business.

Historical past of QR Codes in Healthcare Advertising and marketing 

Fast Response (QR) codes had been invented in 1994 by Masahiro Hara, an engineer at Denso Wave (a subsidiary of the Japanese auto firm Denso). Denso Wave is a pacesetter in creating and manufacturing computerized information seize units for barcodes, QR codes, and radio-frequency identification (RFID). 

A board sport referred to as “Go” impressed the preliminary QR code design, and its function was to expedite part scanning and reduce loss throughout automobile manufacturing.

In contrast to barcodes, which retailer information one-dimensionally, QR codes retailer information in two dimensions. QR codes can embed 200 instances extra info than a regular barcode with its distinctive sample.

Healthcare advertisers started experimenting with QR codes within the late 2000s, nevertheless it was by no means actually embraced by shoppers or sufferers for 2 causes:

  • Know-how
    Within the early years of QR code promoting, shoppers needed to obtain a third-party app to scan and decode the knowledge saved within the label’s black squares, strains, and white house. At the moment, the smartphone digital camera didn’t have this functionality in-built.
  • Goal
    Some say QR codes had been forward of their time, and I agree. They had been fixing an issue that did not exist—but. In consequence, they remained a novelty, a curiosity seen practically all over the place however primarily ignored amongst U.S. shoppers.

The Resurgence of QR Codes in Well being & Pharma

QR codes surged into reputation amongst U.S. shoppers originally of 2020, when the COVID-19 pandemic hit. Abruptly the protection of contactless, hygienic interactions turned a necessity. Although issues about contracting COVID-19 by means of contaminated surfaces had been finally confirmed overwrought, individuals proceed to embrace QR codes throughout many industries, together with healthcare. 

Furthermore, smartphones are actually geared up to scan and decode QR code info straight within the digital camera app—third-party apps are not required.

Now, QR codes are getting used as a substitute for handheld pamphlets in ready rooms and academic charts on the examination room partitions. As an additional advantage, healthcare shoppers and sufferers can entry this info even after leaving the workplace.

QR codes are additionally proving beneficial for storing confidential affected person info. Healthcare suppliers can scan QR codes on affected person wristbands or remedy labels throughout their hospital stays or appointments. One fast scan and suppliers can see a affected person’s dosing info, contraindications, and comorbidities. 

This present day when everybody desires to be contactless, the purposes in healthcare are limitless:

  • Affected person schooling
  • Affected person verification
  • Prescription refills
  • Drug info  
  • Aged care
  • Affected person advertising
  • Affected person cost
  • 3D tutorial video for medical units
  • And extra

QR codes give healthcare suppliers entry to extra detailed affected person info extra rapidly. Not solely that, however in addition they promote interplay and engagement by means of smartphones, opening an thrilling, new, and huge advertising channel as greater than 84% of households personal at the least one smartphone.

Let’s have a look at the rising reputation of QR codes amongst U.S. households.

QR Code Statistics

Amid the continuing COVID-19 pandemic, QR codes proceed to realize traction. In accordance with Statista, 11 million households scanned a QR code in 2020—over 2 million greater than in 2018—and that quantity continues to rise. This highlights the truth that shoppers embraced contactless traits through the peak of the pandemic and confirmed no indicators of slowing down.

The web is essentially the most accessible place for shoppers to search out info, with 7% of all each day on-line searches being health-related (greater than 420 million). QR codes may also help healthcare professionals interact with a bigger viewers by offering prompt entry to beneficial info, enhancing their in-office or aftercare expertise.

Understanding which generations are utilizing QR codes essentially the most will show you how to determine optimum placement (e.g., paid search adverts, posters, flyers, e mail, social media, and so on.) on your hospital, well being system, or medical observe. 

Let’s take a look at a number of statistics from QR-Tiger, probably the most superior QR code mills out there. QR-Tiger discovered that customers between 24-54 had essentially the most interplay with QR codes. Let’s break that down into generations: 

Although older sufferers might not be conscious of QR know-how, 86% have a smartphone. In the event you see the worth of together with QR codes in your advertising and your demographics are within the 60+ vary, a little bit schooling can go a good distance towards adoption. I like to recommend educating older sufferers on the comfort of accessing well being info by way of a QR code. 

A Be aware of Warning

Earlier than we get into modern makes use of for QR codes that enhance the affected person expertise and drive extra results in your online business, I want to handle patent trolls. Patent trolls are entities that purchase patents for the categorical function of making an attempt to extort cash from individuals or companies.

Out of an abundance of warning, in the event you’re planning a advertising marketing campaign that features QR codes, I like to recommend working it by your authorized division first.

Whereas this isn’t meant as authorized recommendation, I additionally advocate avoiding the usage of URL shorteners in your QR codes. Based mostly on the regulation blogs under, patent trolls generally leverage the usage of hyperlink shorteners to say your group is infringing on their patents:

Because the saying goes, it solely takes one dangerous troll to spoil an efficient advertising marketing campaign. 

Onward to the advantages.

8 Methods to Enhance the Affected person Expertise & Drive Leads with QR Codes

QR codes are perfect for any healthcare advertising effort, particularly in our peri-pandemic world. Linking QR codes to web sites, touchdown pages, blogs, movies, podcasts, and different on-line well being info can develop model consciousness and considerably enhance the affected person expertise by offering streamlined entry to appointments, instructional info, private well being info, and direct communication with well being care suppliers.

Placing affected person wants and expectations entrance and heart in your advertising technique can positively influence enterprise progress, income, and fame. 

Listed here are eight methods strategic use of QR codes can improve the affected person expertise and drive results in your hospital:

1. Conventional and Digital Advertising and marketing

Use QR codes in offline and on-line advertising supplies, together with:


    • Examination and ready room posters
    • Newsletters and flyers
    • Instructional supplies (e.g., well being suggestions, recommendation, aftercare directions)
    • Print commercials (e.g., enterprise playing cards, magazines, newspapers)
    • Outside billboards and different group show areas
    • Medical publications and journals


    • Physicians bios
    • Medical insurance profiles
    • Emails 
    • On-line commercials
    • LinkedIn and Fb pages
    • Webinars and podcasts
    • Location maps (to assist sufferers discover your workplace)
    • Contact us web page (to ship contact info on to smartphones)

2. Affected person Identification Administration

Efficient and safe affected person identification administration is a vital a part of healthcare. Use QR codes to assist suppliers keep away from extreme penalties like improper prognosis, affected person dangers, remedy errors, or testing errors. 

Then, healthcare suppliers can rapidly scan the code utilizing a smartphone digital camera to realize instant entry to important affected person info, together with:

    • Title, DOB, gender, cellphone, handle, SSN, picture, and so on.
    • Well being historical past
    • Medical information
    • Vaccination information
    • Emergency contacts
    • Present medicines and dosage
    • Admission and discharge info
    • Aftercare directions
    • Lab outcomes

As know-how advances and the healthcare business embraces extra prospects, QR codes may be useful in catastrophe conditions (e.g., floods, tornados, earthquakes, well being crises, and so on.). 

Think about if everybody obtained a novel QR code (e.g., necklace, bracelet, watch, ring, or perhaps a part in your smartphone’s well being app). Medical assist employees at evacuation facilities may rapidly authorize and entry affected person medical information, permitting them to supply applicable medical providers sooner.

3. Affected person Well being & Medical Info

Use QR codes to share important medical details about widespread medical diagnoses, therapies, or procedures and place them close to your registration desk or ready room. Sufferers can scan the QR code utilizing their smartphones and immediately learn useful assets whereas ready.

Inserting QR codes on a poster or being pregnant chart within the examination room can even present pregnant ladies with instant entry to info comparable to prenatal care pointers.

4. Hospital Administration

Along with serving to with affected person identification administration, QR codes can streamline hospital administration processes, cut back medical errors, and enhance productiveness by permitting medical doctors to deal with affected person care and remedy. 

A latest examine by Annals of Household Drugs discovered that medical doctors spend greater than half of their time on Emergency Medical Data (EMR) laws, which suggests much less time out there for sufferers.

Leveraging QR code know-how permits hospitals and healthcare suppliers to enhance efficiencies, decrease prices, and cut back their administrative burden by offering prompt entry to info.

Medical doctors, nurses, and healthcare suppliers are already used to cell units and do not want further time or coaching to make use of QR codes. Implementing this know-how right into a safe hospital workflow can simplify affected person administration processes and improve affected person outcomes.

5. Medical Clinics

Identical to hospitals, medical clinics and personal observe medical doctors can even profit from utilizing QR codes. 

    • Affected person info
      Place QR codes on prescription medicines, medical information, lab outcomes, and anyplace sufferers might have further info. 
    • Affected person schooling
      Place QR codes on posters or leaflets to assist sufferers entry instructional info on varied ailments and coverings whereas ready for his or her appointment.
    • Supplier info
      Place QR codes on enterprise playing cards, appointment reminders, emails, or paid adverts to share supplier info (e.g., appointment availability, specialties, and so on.). These codes can even lead sufferers on to an internet appointment scheduling internet web page, saving your entrance workplace employees beneficial time and assets.

6. Distant Affected person Monitoring

Use QR codes with sufferers enrolled in distant affected person monitoring (RPM). They’ll routinely notify their healthcare supplier after they take their medication or conduct aftercare remedy with a easy scan.

Combining RPM with QR codes may also help sufferers obtain uninterrupted care, even throughout a well being disaster with stay-at-home orders.

7. Drug Security

Use QR codes to assist drug security and correct administration of remedy to sufferers. This know-how permits suppliers to scan prescriptions into their affected person’s medical information immediately. This protects time, reduces errors, and makes administering medicines fast and simple, bettering affected person outcomes and care supply.

QR codes can even assist caregivers in remedy administration. They’ll use QR codes to show essential info on medicines (e.g., expiration dates, composition, drug interactions, dosage, allergy info, and extra). 

8. Medical Tools Info

Use QR codes to assist suppliers and medical employees function tools rapidly, simply, and autonomously. Hospitals, clinics, and generally caregivers want to make use of totally different items of medical tools and units all through the day. QR codes may be affixed to medical tools and embody working directions, manuals, troubleshooting, generally requested questions, upkeep, and even movies in regards to the tools.

QR codes show they’re an indispensable a part of efficient healthcare supply, affected person identification administration, drug administration, and even healthcare advertising. 

In the event you’re a healthcare supplier, I encourage you to think about using short-term, dynamic QR codes with encryption to streamline workflows, enhance affected person communications, improve the affected person expertise, and save money and time.

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