Friday, March 31, 2023

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Drive Affected person Leads With QR Codes

By Stewart Gandolf
Chief Govt Officer

We all know that in the present day’s healthcare customers need on the spot and accessible companies. 

The QR code permits hospitals and healthcare suppliers to fulfill this want with speedy physician-patient interplay and engagement – all by means of smartphones and tablets. 

Positioned strategically, the QR code does wonders for advertising. And in the present day greater than ever, they’re thought-about the inexperienced, hygienic, and handy various to printed or shared supplies. 

Prepared to start out leveraging QR code know-how and keep forward of your competitors?

On this weblog publish, you’ll study:

  • Why QR codes have made a comeback,
  • When to make use of them,
  • And, 8 methods to enhance the affected person expertise and drive leads with QR codes. 

Earlier than we dive in, let’s talk about QR codes associated to affected person privateness and HIPAA compliance. 

In accordance with QServi, a HIPAA-compliant digital identification and credentialing platform, healthcare professionals can simply hyperlink sufferers to their protected well being data utilizing non permanent, dynamic QR codes. These codes facilitate the switch of protected well being data securely utilizing a operate often known as cryptographic hashing. In easy phrases, a hash operate is a novel identifier for any given piece of content material. It’s additionally a course of that converts plain information into distinctive encrypted textual content utilizing a complicated encryption algorithm. 

As we proceed to see increased adoption charges of QR codes within the healthcare business, privateness safeguards like these are important as a result of regulatory nature of the business.

Historical past of QR Codes in Healthcare Advertising and marketing 

Fast Response (QR) codes have been invented in 1994 by Masahiro Hara, an engineer at Denso Wave (a subsidiary of the Japanese auto firm Denso). Denso Wave is a pacesetter in creating and manufacturing computerized information seize units for barcodes, QR codes, and radio-frequency identification (RFID). 

A board sport known as “Go” impressed the preliminary QR code design, and its goal was to expedite part scanning and reduce loss throughout car manufacturing.

In contrast to barcodes, which retailer information one-dimensionally, QR codes retailer information in two dimensions. QR codes can embed 200 instances extra data than an ordinary barcode with its distinctive sample.

Healthcare advertisers started experimenting with QR codes within the late 2000s, however it was by no means actually embraced by customers or sufferers for 2 causes:

  • Know-how
    Within the early years of QR code promoting, customers needed to obtain a third-party app to scan and decode the data saved within the label’s black squares, strains, and white area. At the moment, the smartphone digital camera didn’t have this functionality inbuilt.
  • Function
    Some say QR codes have been forward of their time, and I agree. They have been fixing an issue that didn’t exist—but. Consequently, they remained a novelty, a curiosity seen practically in all places however primarily ignored amongst U.S. customers.

The Resurgence of QR Codes in Well being & Pharma

QR codes surged into recognition amongst U.S. customers initially of 2020, when the COVID-19 pandemic hit. All of the sudden the security of contactless, hygienic interactions grew to become a necessity. Although issues about contracting COVID-19 by means of contaminated surfaces have been ultimately confirmed overwrought, folks proceed to embrace QR codes throughout many industries, together with healthcare. 

Furthermore, smartphones at the moment are outfitted to scan and decode QR code data straight within the digital camera app—third-party apps are not required.

Now, QR codes are getting used as a substitute for handheld pamphlets in ready rooms and academic charts on the examination room partitions. As an additional advantage, healthcare customers and sufferers can entry this data even after leaving the workplace.

QR codes are additionally proving beneficial for storing confidential affected person data. Healthcare suppliers can scan QR codes on affected person wristbands or remedy labels throughout their hospital stays or appointments. One fast scan and suppliers can see a affected person’s dosing data, contraindications, and comorbidities. 

At the moment when everybody desires to be contactless, the functions in healthcare are limitless:

  • Affected person training
  • Affected person verification
  • Prescription refills
  • Drug data  
  • Aged care
  • Affected person advertising
  • Affected person cost
  • 3D educational video for medical units
  • And extra

QR codes give healthcare suppliers entry to extra detailed affected person data extra rapidly. Not solely that, however additionally they promote interplay and engagement by means of smartphones, opening an thrilling, new, and huge advertising channel as greater than 84% of households personal a minimum of one smartphone.

Let’s take a look at the rising recognition of QR codes amongst U.S. households.

QR Code Statistics

Amid the continued COVID-19 pandemic, QR codes proceed to achieve traction. In accordance with Statista, 11 million households scanned a QR code in 2020—over 2 million greater than in 2018—and that quantity continues to rise. This highlights the truth that customers embraced contactless traits throughout the top of the pandemic and confirmed no indicators of slowing down.

The web is essentially the most accessible place for customers to seek out data, with 7% of all each day on-line searches being health-related (greater than 420 million). QR codes might help healthcare professionals interact with a bigger viewers by offering on the spot entry to beneficial data, enhancing their in-office or aftercare expertise.

Understanding which generations are utilizing QR codes essentially the most will provide help to determine optimum placement (e.g., paid search advertisements, posters, flyers, e-mail, social media, and so on.) in your hospital, well being system, or medical observe. 

Let’s take a look at a number of statistics from QR-Tiger, one of the superior QR code mills accessible. QR-Tiger discovered that buyers between 24-54 had essentially the most interplay with QR codes. Let’s break that down into generations: 

Although older sufferers will not be conscious of QR know-how, 86% have a smartphone. For those who see the worth of together with QR codes in your advertising and your demographics are within the 60+ vary, just a little training can go a great distance towards adoption. I like to recommend educating older sufferers on the comfort of accessing well being data by way of a QR code. 

A Notice of Warning

Earlier than we get into modern makes use of for QR codes that enhance the affected person expertise and drive extra results in your enterprise, I want to deal with patent trolls. Patent trolls are entities that purchase patents for the specific goal of attempting to extort cash from folks or companies.

Out of an abundance of warning, should you’re planning a advertising marketing campaign that features QR codes, I like to recommend operating it by your authorized division first.

Whereas this isn’t supposed as authorized recommendation, I additionally suggest avoiding using URL shorteners in your QR codes. Primarily based on the regulation blogs under, patent trolls generally leverage using hyperlink shorteners to assert your group is infringing on their patents:

Because the saying goes, it solely takes one unhealthy troll to spoil an efficient advertising marketing campaign. 

Onward to the advantages.

8 Methods to Enhance the Affected person Expertise & Drive Leads with QR Codes

QR codes are perfect for any healthcare advertising effort, particularly in our peri-pandemic world. Linking QR codes to web sites, touchdown pages, blogs, movies, podcasts, and different on-line well being data can develop model consciousness and considerably enhance the affected person expertise by offering streamlined entry to appointments, academic data, private well being data, and direct communication with well being care suppliers.

Placing affected person wants and expectations entrance and heart in your advertising technique can positively affect enterprise development, income, and fame. 

Listed below are eight methods strategic use of QR codes can improve the affected person expertise and drive results in your hospital:

1. Conventional and Digital Advertising and marketing

Use QR codes in offline and on-line advertising supplies, together with:


    • Examination and ready room posters
    • Newsletters and flyers
    • Instructional supplies (e.g., well being ideas, recommendation, aftercare directions)
    • Print commercials (e.g., enterprise playing cards, magazines, newspapers)
    • Outside billboards and different neighborhood show areas
    • Medical publications and journals


    • Physicians bios
    • Medical insurance profiles
    • Emails 
    • On-line commercials
    • LinkedIn and Fb pages
    • Webinars and podcasts
    • Location maps (to assist sufferers discover your workplace)
    • Contact us web page (to ship contact data on to smartphones)

2. Affected person Identification Administration

Efficient and safe affected person identification administration is a vital a part of healthcare. Use QR codes to assist suppliers keep away from extreme penalties like improper analysis, affected person dangers, remedy errors, or testing errors. 

Then, healthcare suppliers can rapidly scan the code utilizing a smartphone digital camera to achieve speedy entry to important affected person data, together with:

    • Title, DOB, gender, telephone, tackle, SSN, picture, and so on.
    • Well being historical past
    • Medical data
    • Vaccination data
    • Emergency contacts
    • Present medicines and dosage
    • Admission and discharge data
    • Aftercare directions
    • Lab outcomes

As know-how advances and the healthcare business embraces extra potentialities, QR codes can also be useful in catastrophe conditions (e.g., floods, tornados, earthquakes, well being crises, and so on.). 

Think about if everybody obtained a novel QR code (e.g., necklace, bracelet, watch, ring, or perhaps a part in your smartphone’s well being app). Medical help workers at evacuation facilities may rapidly authorize and entry affected person medical data, permitting them to supply applicable medical companies quicker.

3. Affected person Well being & Medical Data

Use QR codes to share important medical info about frequent medical diagnoses, remedies, or procedures and place them close to your registration desk or ready room. Sufferers can scan the QR code utilizing their smartphones and immediately learn useful assets whereas ready.

Putting QR codes on a poster or being pregnant chart within the examination room may also present pregnant ladies with speedy entry to data akin to prenatal care tips.

4. Hospital Administration

Along with serving to with affected person identification administration, QR codes can streamline hospital administration processes, cut back medical errors, and improve productiveness by permitting docs to deal with affected person care and therapy. 

A latest research by Annals of Household Medication discovered that docs spend greater than half of their time on Emergency Medical Data (EMR) rules, which suggests much less time accessible for sufferers.

Leveraging QR code know-how permits hospitals and healthcare suppliers to enhance efficiencies, decrease prices, and cut back their administrative burden by offering on the spot entry to data.

Docs, nurses, and healthcare suppliers are already used to cell units and don’t want additional time or coaching to make use of QR codes. Implementing this know-how right into a safe hospital workflow can simplify affected person administration processes and improve affected person outcomes.

5. Medical Clinics

Similar to hospitals, medical clinics and personal observe docs may also profit from utilizing QR codes. 

    • Affected person data
      Place QR codes on prescription medicines, medical data, lab outcomes, and anyplace sufferers may have further data. 
    • Affected person training
      Place QR codes on posters or leaflets to assist sufferers entry academic data on varied ailments and coverings whereas ready for his or her appointment.
    • Supplier data
      Place QR codes on enterprise playing cards, appointment reminders, emails, or paid advertisements to share supplier data (e.g., appointment availability, specialties, and so on.). These codes may also lead sufferers on to a web based appointment scheduling internet web page, saving your entrance workplace workers beneficial time and assets.

6. Distant Affected person Monitoring

Use QR codes with sufferers enrolled in distant affected person monitoring (RPM). They will mechanically notify their healthcare supplier once they take their drugs or conduct aftercare therapy with a easy scan.

Combining RPM with QR codes might help sufferers obtain uninterrupted care, even throughout a well being disaster with stay-at-home orders.

7. Drug Security

Use QR codes to help drug security and correct administration of remedy to sufferers. This know-how permits suppliers to scan prescriptions into their affected person’s medical data immediately. This protects time, reduces errors, and makes administering medicines fast and straightforward, enhancing affected person outcomes and care supply.

QR codes may also assist caregivers in remedy administration. They will use QR codes to show vital data on medicines (e.g., expiration dates, composition, drug interactions, dosage, allergy data, and extra). 

8. Medical Gear Data

Use QR codes to assist suppliers and medical workers function gear rapidly, simply, and autonomously. Hospitals, clinics, and generally caregivers want to make use of completely different items of medical gear and units all through the day. QR codes might be affixed to medical gear and embrace working directions, manuals, troubleshooting, generally requested questions, upkeep, and even movies concerning the gear.

QR codes show they’re an indispensable a part of efficient healthcare supply, affected person identification administration, drug administration, and even healthcare advertising. 

For those who’re a healthcare supplier, I encourage you to think about using non permanent, dynamic QR codes with encryption to streamline workflows, enhance affected person communications, improve the affected person expertise, and save money and time.

Stewart Gandolf

Stewart Gandolf

Chief Govt Officer at Healthcare Success

Stewart Gandolf, MBA, is Chief Govt Officer of Healthcare Success, one of many nation’s main healthcare and digital advertising companies. Over the previous 20 years, Stewart has marketed and consulted for over 1,000 healthcare purchasers, starting from practices and hospitals to multi-billion greenback companies. A frequent speaker, Stewart has shared his experience at over 200 venues nationwide. As an writer and knowledgeable useful resource, Stewart has additionally written for a lot of main business publications, together with the 21,000 subscriber Healthcare Success Perception weblog. Stewart additionally co-authored, “Money-Pay Healthcare: Begin, Develop & Excellent Your Money-Pay Healthcare Enterprise.” Stewart started his profession with main promoting companies, together with J. Walter Thompson, the place he marketed Fortune 500 purchasers akin to Wells Fargo and Bally’s Complete Health.


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