With HIMSS23 now behind us, I wish to take the chance to mirror again on the insightful discussions we had with healthcare leaders across the evolving position of know-how.
Whereas the challenges going through healthcare techniques are widespread, approaches differ between international locations because of laws, funding, variations in organizational tradition, and technical debt. Primarily based on these distinctive conversations with well being techniques from all over the world, listed here are my prime three key takeaways from the occasion:
1. Medical workers shortages proceed to impression the supply of care. Medical staffing shortages are impacting many international locations, whereas back-office workers shortages are resulting in poor buyer experiences. Whereas digital care has helped organizations handle their staffing shortages, well being techniques now have to create requirements throughout departments to drive effectivity and a constant affected person expertise.
To handle affected person expertise, we suggest a digital entrance door technique, which is a mixture of contact heart automation, chatbots and digital care. Onsite at HIMSS, we showcased quite a few applied sciences in assist of higher affected person expertise, together with the newest Webex integrations for digital care, digital rounding, Webex Knowledgeable on Demand, and digital entrance door (Powered by Webex CPaaS Options, previously imimobile).
2. Cybersecurity is prime of thoughts in every single place and governments are in several levels of motion. For instance, Germany has a framework whereas Japan is out for public remark. Within the US we lately handed new laws on medical system producers.
Securing your healthcare group isn’t so simple as shopping for a single product. Well being techniques have to spend money on a complete networking and safety technique and modify their processes to enhance safety posture. I like to recommend aligning to NIST and looking out on the infrastructure and safety pillars of the HIMSS Infrastructure Adoption Mannequin (INFRAM) to create a baseline.
HIMSS INFRAM helps healthcare organizations assess and benchmark their IT infrastructure capabilities and maturity. By figuring out areas of energy and weak point, the framework provides well being techniques a roadmap to optimize their community to raised assist affected person care and obtain their strategic targets. To be taught extra, please contact our CX healthcare observe.
3. Working margins are tight and violence in opposition to clinicians and nursing workers is on the rise. Because of this, command and management platforms and workers security options are gaining vital traction. Whereas actual time location providers (RTLS) isn’t a brand new subject, there’s a new resurgence, as command, management and security platforms require actual time knowledge to be efficient.
Well being techniques don’t need additional overlay wi-fi networks for RTLS, which is why there was excessive curiosity at HIMSS in Cisco’s wi-fi know-how and partnerships with AiRISTA Circulate, Kontakt.io, Securitas, and extra. Should you’re taken with leveraging location knowledge to allow scientific operational effectivity, reply to workers duress and monitor asset utilization, take a look at Cisco’s use case for location providers for scientific environments within the portfolio explorer.
Lastly, I’d be remiss if I didn’t point out the position of AI. There may be a lot hype round AI with some success tales in healthcare (for instance AI built-in into chatbots). However with the doable advantage of AI comes alternative for unhealthy actors and malicious intent. Well being techniques have to proceed with warning and select their deployments correctly. As AI use instances mature, I imagine AI will likely be in my prime three takeaways checklist for subsequent 12 months.
Total HIMSS23 was an effective way to attach with healthcare know-how leaders worldwide. I loved the chance to showcase the breadth of Cisco’s choices within the healthcare house and our ecosystem of companions who assist convey worth throughout the care supply continuum.
Should you missed us at HIMSS23, take a look at our occasion web site the place you will discover content material that we showcased onsite, together with our model new digital actuality tour of a linked hospital.
Go away a remark under to share your prime takeaway from the occasion.